90jili Frequently Asked Questions

Before contacting support, have the following ready: the mobile number or email registered to your account, the date and amount of the transaction related to your issue, screenshots (if any), and a brief description of the problem. Providing this information upfront speeds up the resolution. 90jili's support team always verifies your identity for security.

Customer support at 90jili is active 24 hours a day, 7 days a week. Whether you have a deposit issue at 2 AM or a bonus question early in the morning, you will get an immediate response via live chat. Support is not unavailable on holidays or during festivals.

There are two direct channels. First, live chat — click the chat button on the site to speak with an agent directly; this is the best option for quick resolution. Second, email — contacting by email is convenient for detailed issues or when sending documents. There is no phone support.

90jili's email support team is active and generally responds quickly. For urgent issues, use live chat as it is immediate. Sending transaction screenshots, account details, and a description of the issue together in your email increases the chance of getting a resolution in the first reply.

No — 90jili support agents will never ask for your password or OTP. If anyone asks for this information, it may be a fraud attempt. Identity is verified using only the registration email or mobile number. Do not share your password with anyone for security.

A wagering requirement is the number of times you must wager the bonus amount before you can withdraw it. For 90jili's welcome bonus, the wagering requirement is 15 times the bonus amount. Example: if you deposit ৳1,000 you receive a ৳2,000 bonus (total balance ৳3,000); to withdraw the bonus funds you must place ৳2,000 × 15 = ৳30,000 in bets. Wagers placed from either the bonus or your own deposit count toward this total.

No. The 90jili welcome bonus (up to 200% up to ৳8,000) applies only once per account, at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts may result in account closure. For subsequent deposits you can use the weekly re-deposit festival or the Friday Slot Blast offer.

Yes, every bonus has an expiry period. If the wagering requirement is not met within the set time, the bonus and any winnings from it may be forfeited. After claiming a bonus at 90jili, stay active and place your bets within the specified time limit. Read the bonus terms or ask via live chat to find out the exact expiry for each bonus.

Generally, bets on slot games, live casino tables, and fishing games count toward wagering. However, some games or bet types (such as very low-margin bets) may contribute differently. Before claiming a bonus at 90jili, check the specific bonus terms to see how much each game contributes.

Read the rejection reason carefully — it usually happens when the photo is blurry, details are unclear, or the document is incomplete. Take a new photo in good lighting and submit again. If you are unsure about the issue, contact 90jili live chat — the team will tell you exactly what needs to be fixed. Verification is mandatory under the Responsible Gaming policy.

90jili may request verification at the time of your first withdrawal, or at any time for security reasons. Verification is also required when withdrawing large amounts or when unusual activity is detected on the account. Having your documents ready in advance helps speed up the withdrawal process.

Verification is important for two reasons: first, it secures your account — no one else can open an account in your name or withdraw your money. Second, it is required to confirm you are 21 or older. Members who complete verification are eligible for 90jili's Birthday Gift bonus (up to ৳1,500).

The time to complete 90jili's verification process depends on the accuracy of the documents submitted. Submitting correct and clear documents speeds up the process. The support team reviews them and notifies you of the result by email or live chat. To check your verification status, ask directly in live chat.

Log in to 90jili and go to the Cashier section. Select bKash as the deposit method and enter the amount (minimum ৳300). A bKash number will be provided by the site — send money to that number via bKash and copy the transaction ID. Paste the ID into the deposit form and confirm.

90jili itself does not charge any deposit fee. However, your mobile banking or bank may apply its own transaction charges — this depends on the policies of bKash, Nagad, Rocket, Upay, or the bank transfer service. Check your payment provider's charges before making a deposit.

90jili currently offers five deposit methods: bKash, Nagad, Rocket, Upay and Bank Transfer (major banks including Dutch-Bangla Bank and BRAC Bank). The minimum deposit amount for each method is ৳300. Mobile banking methods are generally credited the fastest.

To start any game on 90jili — slots, live casino, or sports betting — a minimum deposit of ৳300 is required. This applies to all methods. Depositing ৳300 lets you play any game in the slots section. Depositing on a Friday also gives you a chance to receive the Friday Slot Explosion bonus.

Yes, the main process is the same. Select your preferred method (Nagad or Rocket) in the 90jili Cashier, enter the amount, and send money to the number provided by the site. Enter the transaction ID in the form and confirm. If you have a problem, contact support with a screenshot of the transaction.